FAQs

Frequently Asked Questions (FAQs)

Q: How do I place an order?
A: To place an order, browse our product catalog and add items to your cart. Once you’re ready to check out, click on the cart icon and follow the instructions to enter your shipping and payment details. Review your order before completing the purchase.

Q: What payment methods do you accept?
A: We accept a variety of payment methods including Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are processed securely, and your payment information is not stored on our servers.

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Q: What payment methods do you accept?
A: We accept a variety of payment methods including Visa, MasterCard, American Express, PayPal, Apple Pay, and Google Pay. All transactions are processed securely, and your payment information is not stored on our servers.

Q: Can I track my order?
A: Yes, once your order has been shipped, you will receive a tracking number via email, which you can use to monitor the delivery status of your package through the carrier’s website.

Q: What is your return policy?
A: Our return policy allows you to return items within 30 days of receipt, provided they are in their original condition with tags attached. Please review our Refund and Returns Policy for detailed instructions on how to initiate a return.

Q: How do I contact customer service?
A: You can reach our customer service team via email at HenigCompanion@gmail.com or by phone at (252) 885-3918. We aim to respond to all inquiries within 24 hours.

Q: Do you ship internationally?
A: Yes, we offer international shipping to a number of countries. Shipping costs and delivery times vary based on the destination. Please check our Shipping Information page for details.